Annual Report and Accounts for the Year Ended 31 March 2017
Understanding our customers' needs and behaviours allows us to deliver relevant products and services, retain customers and also attract new ones. It also identifies opportunities for growth.
Interactions with our colleagues are the main ways that customers experience the brand of the Company. Our colleagues are fundamental to the achievement of our customer experience ambitions and are the cornerstone of our service and services proposition.
Engaging with our supply chain means that we can ensure security of supply and speed to market. Our brand relies heavily on the high standards of our carefully selected suppliers, in order for us to deliver market-leading products and services.
As a publicly listed company we need to provide fair, balanced and understandable information to instil trust and confidence and allow informed investment decisions to be made.
Ensures continued viability of the business into the long-term. We aim to contribute positively to the communities and environment in which we operate.
Ensures transparency of information on the business. As a business-to-consumer company, we need strong omnichannel exposure to connect with customers and our wider stakeholder audience.
Policies and regulatory changes may provide opportunities and pose risk to our operations. Working closely with the Government ensures that our products and services evolve.
of Retail store management vacancies filled internally
we won Retail Week's "CSR Initiative of the Year" for our work at Onley prison
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