Effective utilisation of our resources and relationships are an integral part of our plan to drive long-term sustainable growth. Our resources and relationships form the inputs to our business model, which are utilised and transformed in the process of value creation. The outputs of our business model are detailed on the opposite page and throughout the report.
Through the expertise of our partners andwell-trained colleagues . . .
Training and accreditation, such as our 3-Gears training programme, ensures that consistent product knowledge and service reaches our customers across all locations.
We are able to leverage the Halfords brand . . .
Halfords is the nations go-to-retailer for motorists and cyclists. We have a range of exclusive and highly-regarded brands including Boardman, Apollo and Carrera in cycling, as well as our Halfords Advanced ranges in motoring.
. . . to delight our customers every time
We aim to grow our business by attracting more customers, encouraging them to buy more products and services, and persuading them to visit our stores and Autocentres more often. To do this we make four promises:
Prices you can trust
Quality you can trust
Range you can rely on
Service that wows
Through our portfolio of convenient stores and Autocentres, efficient distribution network anduser-friendly websites . . .
We want to create a compelling shopping experience that excites customers, improves their knowledge of our products and services, and engages them emotionally with our brand. Our ambition is to create a service-led, fully integrated digital proposition which will maintain our ongoing relevance.
Our model is underpinned by our financial discipline, astute purchasing and strategic reinvestments.
We are a cash generative business and have generated £37.7m of Free Cash Flow in the year. We are well supported by our banking syndicate, having amended the debt facility in 2014, extending it to November 2019.
Our integrated approach to sustainability keeps economic, social and environmental considerations in mind, as well as the material issues of our stakeholder groups to inform our model and operations.
achieved by Halfords Retail in the Sunday Times "Best Big Companies to Work For" list
in-store services carried out at each of our 460 Retail stores during the year
Developing our brand through innovation and expertise.
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Developing, rewarding and retaining our circa 10,000 colleagues so that they are engaged and driving our long-term sustainable growth ambitions.
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"Service in Our DNA"
Physical and IT Infrastructure
Maintaining and developing our infrastructure and sales channels to strengthen competitive advantages.
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Developments in our Store Portfolio
This icon is used to indicate content on the outputs of the business model.